My sound driver is not installed even after installing the driver pack

[Lolita00]

 Hi

I Just formatted my laptop and installed the driver pack but it still says that my sound driver is not installed 

What Should I do? 😞

[Jeet_singh]

@Lolita00,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you are having issues with the sound drivers not working on your HP Compaq presario PC. Don't worry we'll work together to help you find a solution. 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the PC?Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you install a retail copy of Windows or OEM version of Windows?

Have you tried to uninstall and reinstall the audio drivers? 

Did you try to update the drivers either from our HP support website or using HP Support Assistant.

Could you please respond to this post with the details of the product so that I can provide you with an accurate solution, which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

[Lolita00]

Hi 

My product no. Is EZ430UA 

& no i didn't  install a retail copy of Windows 

& yes I uninstalled & reinstalled the driver sound but it still not working 

I tried to update the drivers from your website but when I entere the serial no. Or the product no. It says the no. Don't match