My sound icon has a Red Cross on it I have literally tried everything by watching videos no luck

[Zara2]

Hi 

I have a HP laptop it has windows 10 the sound icon has a Red Cross over it I have literally tried everything recommended on the videos I watched and reinstalled my windows 10 and restarted my laptop 

I have followed instructions on videos in the device managed by updating driver and restarted and I have also uninstalled and reinstalled and restarted my laptop and nothing works 

I have noticed the videos mention that under sound, video and game controller when I examine all I have is Intel(R) Display Audio I don’t have the high definition it refers to in the videos. 

I really need need help to resolve the sound issue 

thanks 

[Echo_Lake]

@Zara2
Thank you for posting on the HP Support Community.

• What are the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• Have you tried uninstalling the Intel Display Audio?
• Have you tried updating the BIOS? If no, follow steps from the link: https://support.hp.com/in-en/document/c00042629

Use the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

• In Windows, type find and fix audio into Search, or right-click the speaker icon  in the taskbar and select Troubleshoot sound problems.
• Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
• Click Next.
• Select the device you want to troubleshoot and click Next.
• Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
• When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
• Click Close.
• If a recommended action is displayed, select Apply this fix.

Restoring the audio driver in HP Recovery Manager:

1. In Windows, search for and open Recovery Manager.
2. Click Reinstall drivers and/or applications.
3. Select the audio driver in the list, and then click Install.
4. Wait for the driver to reinstall. When the installation is complete, click OK.
5. Close HP Recovery Manager and then restart your computer.
6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.