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CindyDZ
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Message 1 of 12
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Pavilion x360 no audio

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Pavilion x360
Microsoft Windows 10 (32-bit)

There is no sound coming from the laptop since it had me restart from a Realtek update. I teach online and audio is a must, so this is a MASSIVE problem for me, to say the least. I’ve tried restart my laptop, connect it to external speakers/my smart tv, do the laptop’s troubleshooting…  nothing! 

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REO51ST
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HP Pavilion Desktop PCs - No Sound from Speakers in Windows 10. Solution HP PC has no sound after Windows 10 Upgrade. HP Laptop No Sound After Win 10 Upgrade...
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CindyDZ
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Followed instructions on video, yet, it didn't work. 
Thanks, though.

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REO51ST
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BladeGuardian
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Thanks, had the same problem now its fixed!!

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CindyDZ
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After two days later, the audio came back on..... I don't know how or why.

During the "no- audio" period, I could only hear sound coming from the laptop by plugging in my logitech headphones/mic into the USB drive. I could not hear anything if I plugged in my other headphones into the audio jack.

So I don't know...

 

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Maké
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Hi!, @CindyDZ :

Try, with ...

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=sound-issues

 

To, from ...

https://support.hp.com/us-en/product/hp-14-ac100-notebook-pc-series/8499318/model/9068279/document/c...

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Deepak383
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Error code 10 appears..

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Maké
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Hi!, @CindyDZ :

Try, with ... https://support.hp.com/us-en/document/bph07165

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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bellmond
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It seems that the problem is not on your hardware, instead, your drive and it's configuration.

To prevent this similar problem in the future, best for you to revert the drive to the old driver because the problem appears just after you updated the driver.
Other possibility is that some settings on your Audio is telling that the output is not an LINE OUT (normal) but LINE IN.

 

hope it helps.

I hope your problems solved soon.
Best regards,

Bellmond
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