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- HP Community
- Notebooks
- Notebook Audio
- Re: Sound system will randomly turn down my sound to 0.
Create an account on the HP Community to personalize your profile and ask a question
05-19-2017 05:00 AM
I have only had the Laptop for a couple of months, when listening to music, it will reduce the volume until its silent. I have tried troubleshooting, looking into the B&O audio contols, and have went through HP forums, and havent made a difference. I dont know what else to do.
Solved! Go to Solution.
Accepted Solutions
05-19-2017 05:18 AM
Hi,
Try the following.
Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe
When the Chipset reinstallation has completed, restart the notebook.
When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-19-2017 05:03 AM
Hi,
Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-19-2017 05:18 AM
Hi,
Try the following.
Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe
When the Chipset reinstallation has completed, restart the notebook.
When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-20-2017 09:18 AM
You're welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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