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‎03-31-2023 01:18 AM

HP Recommended
Product: HP Notebook - 14-bs577tu
Operating System: Microsoft Windows 10 (32-bit)

My headset could not connect to the laptop

Category:
1 REPLY 1

‎04-02-2023 07:10 PM

HP Recommended

Hi @ss1210,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If your headset is not connecting to your HP laptop, there are a few things you can try to troubleshoot the issue:

Check if your headset is charged and turned on. Make sure that the battery is not dead and the device is not in power-saving mode.

 

  • Check if your laptop's Bluetooth is turned on. Go to your laptop's settings and make sure that Bluetooth is enabled.
  • Ensure that your laptop is within range of the headset. Move the headset closer to the laptop to establish a connection.
  • Try resetting the Bluetooth connection. Turn off Bluetooth on both the laptop and the headset, then turn them back on and attempt to reconnect.
  • Make sure that your laptop's drivers are up to date. Go to the HP website and download and install any available Bluetooth drivers for your laptop.
  • If all else fails, try connecting your headset to a different device to see if it's working properly.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
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