05-15-2016 04:26 AM
I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.
I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.
This is quite annoying. Do you have any suggestion
thank you in advance
05-15-2016 12:17 PM
@AlaaAl90 has given you good advice.
You need a Driver that is at least rated for Windows 8.1.
Computer model does make a difference -- if your dv6 does not provide a Driver for Windows 10 / 8.1, you might be able to use the following:
You may want (need) to update your HP SimplePass version to the latest available for your Series of the HP SimplePass program set.
There are two "Series" of HP SimplePass.
NOTE: These are not compatible programs; they were each written by different (competing) companies. You cannot have both Series 8 and Series 6 HP SimplePass on the computer at the same time. You can "Switch" series.
older AuthenTec HP SimplePass
Use this version IF you were using it previously (before the migration to Windows 10)
If you have an Export backup of your .tsd file (encrypted websites / passwords file)
NOTE about Export / backup:
- If you do not know what this means, you likely do NOT have an Export / backup, in which case you will need to re-enter your websites /passwords from scratch anyway.
- You should use Softex / Series 8 HP SimplePass in this scenerio.
Softex HP SimplePass
Use this version if you were (previously) using any HP SimplePass in Series 8 (any version of SimplePass in the 8.x version series)
IF you do not have an Export backup of your websites / passwords
IF you do have an Export backup and the filetype (extension) is ".opi"
If you have an Export backup filename.tsd AND you do not mind re-entering all your websites / passwords
If possible, you do want to use the Series 8 HP SimplePass program suite:
- Series 8 is supported (will be updated on occasion)
- Series 8 is more likely to work in Windows 10
- Series 8 can make use of newer Fingerprint Drivers (should such be available)
Understand that before you can consider using HP SimplePass (any Series / any version), you need to have set up the native Windows fingerprint logon. Windows (fingerprint) logon requires that you set up a PIN number as part of the login settings.
Once you have Windows (fingerprint) logon working, then move on to the HP SimplePass login procedure.
Read the first page: Dragon Document Guidelines
- Order of Events is important
- Change Sign-In Options
- Procedure - Update / (Re) Install HP SimplePass
- Bits and Drivers
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