08-17-2016 12:04 PM
08-19-2016 03:21 PM
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I grasp that you have tried updating the BIOS, but it has been doing it for over five hours and just displays installing.
You are correct, a BIOS update should not take over five hours. I suggest you do a hard reset. HP Notebook PCs - Performing a Hard Reset or Forced Reset. Once Windows starts normally check to see if the new BIOS version is installed. If the BIOS update did not go through, before reattempting the update, remove all peripherals such as external monitors, USBs, printers or external drives. Here is a link as a guide. HP Notebook PCs - Updating the BIOS. Please let me know the outcome.
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