Black screen after login

[visruth]

@Louie_Basalo


Check your other thread: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Black-screen-after-login/m-p/6514269

[Cherrip]

How do you run a patch when you can't see the screen?????

[Leomome]

I an having the same problem but all the advice says to reboot-done that does the same thing. Then says to go to enter stuff but the screen is black with a arrow NOTHING else there is not a place to click on or enter anything....PLEASE HELP my laptop isn't even a month old....

[Leomome]

There isn't a start button...just a black screen with an arrow on it

[Riddle_Decipher]

@Leomome Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Paarth_Saini]

Maybe it is with the drivers. Not only the graphics driver but other drivers as well. First, I had installed the HP Intel Graphics Driver for my laptop. Then I restarted it and for the next month, the laptop would startup normally. Then I had installed driver easy and seen that there were 28 drivers that hp support assistant was not detecting. I updated these immediately and now it seems to be good. You can also try going into Power Options and Sleep Settings in windows 10 and uncheck the checkbox of Fast Startup ot sth.