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‎04-25-2019 10:04 PM

HP Recommended
Product: Hp envy x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

My laptop will not boot up after turning it on the message "The selected boot device failed." Appears and then shuts down after pressing enter.

What can I or should I do to fix this?

4 REPLIES 4

‎04-25-2019 11:57 PM

HP Recommended

I would first try a power reset/hard reset. (No files will be lost due to this):

http://support.hp.com/us-en/document/c01684768

If still no joy try running Diagnostics to test the drive. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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‎04-26-2019 07:41 AM

HP Recommended

I ran an extensive diagnostic and it has passed every section and as for hard resetting it every attempt has lead nowhere it just proceeds to the boot failed message so I was not able to perform a reset.

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‎04-26-2019 11:56 PM

HP Recommended

Have you tried a System Recovery to reinstall Windows?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

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‎04-27-2019 11:14 AM

HP Recommended

I have tried to follow the steps provided by the link you posted but did not get far or anywhere at all. Turning on my notebook and repeatedly pressing the F11 key to enter system recovery did not work, pressing F11 resulted in my notebook making a beeping sound and showing the boot device failed message. 

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