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Stoneae
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Cant turn on laptop steady white light even when not plugged in by adapter

Hp envy 360
Microsoft Windows 10 (32-bit)

Cant turn on steady white light by charger even when unplugged rest not working so I need special buttons to be pressed please help

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HP Support Agent
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HP Recommended

Cant turn on laptop steady white light even when not plugged in by adapter

@Stoneae

Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • Have you tried any troubleshooting steps?
  • What happens when you start the computer

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click
Accept as Solution if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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