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‎01-01-2020 09:58 AM

HP Recommended
Product: Hp Steam laptop 14
Operating System: Microsoft Windows 10 (64-bit)

Hello community.

My girlfriends laptop is a memory hog, and also possibly riddle with a virus(starting to doubt it)  so to try and fix the situation the free way, I decided to delete some folders in the :c drive. According to the reset command settings, we needed about 5gb of free space to "fresh start the computer clean". After a few hours of clicking I only need about 999 mb to reset.  But I figured to restart the system thinking itll refresh what I've done.. it is in a state of shook. Lol so powering on it tries to automatic reset or something then self diagnose and wont go anywhere else from there. What should I do besides losing hope for the pc?

1 REPLY 1

‎01-01-2020 11:49 AM

HP Recommended

@Theboy-wholife 

 

Please try the following way

 

   https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

 

Regards.

BH
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