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mediagiant
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G62 powers on with power light and blinking Caps Lock button - hard reset not working

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HP G62
Microsoft Windows 7 (64-bit)

My fiancée's HP G62 laptop suddenly stopped booting.

 

More specifically, when you press the power button, the power light comes on, but the screen stays totally black. I tried doing a hard reset on it (unplug, remove the battery, and hold power button down for 60 seconds), but that didn't work.  I tried this multiple times with no success.

 

I shined a flashlight on the screen to see if there was a faint image (indicating a backlight problem), but there is no image at all. I tried connecting the computer to an external monitor, and that didn't work either.  

 

Recently I had to replace the fan and the power button assembly on this machine, but it was working fine after that until now. 

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Tardis40
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Hi @mediagiant,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer booting to a black screen. I will be glad to help you.

 


Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

Please get back to me with above information, so I can help you better.

Tardis40
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mediagiant
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G62-340US
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mediagiant
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I still had not heard back from HP on this. The full model number is G62-340US.

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Tardis40
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Hi @mediagiant,

 

Please try the following documents.

 

Computer Does not Start (Windows 7, Vista, XP)

Display Is Dim or Difficult to Read (Windows 8, 7, Vista)

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
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mediagiant
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Nope. None of that helped at all. I had already attempted the hard reset before posting to this thread. It still doesn't work.
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Tardis40
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Hi @mediagiant,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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mediagiant
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My hunch is that it's a hardware problem. It's an older laptop, and it's far out of warranty at this point. Probably not worth repairing...just time to replace.
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