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‎07-14-2022 11:09 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)
Operating System: Microsoft Windows 10 IOT

laptop insists on a recovery key, however when I log into microsoft it doesn't show that there is one for the device in question, and when I logged into Azure AD it also says that the computer in question does not have a bitlocker recovery key. I did not set up a recovery key, and all the places say that the recovery key doesn't exist, yet the computer won't boot without it, so what do I do?

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1 person had the same question
2 REPLIES 2

‎08-27-2022 09:59 AM

HP Recommended

I have the same problem. Did you find a solution?

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‎08-30-2022 09:27 AM

HP Recommended

I did a bit more digging and it seems that this has been going on for years, and that the solution is to wipe your computer and re install the operating system. Sorry not to have better news, and maybe you can find a real solution, but I wasn't able to.

 

Thank you Microsoft and HP, you have been stunningly and completely unhelpful. Much as I abhor the thought, Mac is looking better and better.

 

 

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