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Ngugi_M
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Message 1 of 3
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HP 6730s shows "invalid serial number" on boot up

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HP 6730s

IMG_20210715_105110_322.jpg

My laptop displays "invalid serial number" whenever it boot up. I've tried looking for online help but can't find a solution for my case.

Any assistance is highly appreciated. Thanks.

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Echo_Lake
HP Support Agent
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Message 2 of 3
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@Ngugi_M

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

The Serial number has to be reentered/Tattooed by HP. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Ngugi_M
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Thanks for your reply @Echo_Lake. Does that mean that there's nothing I can do to fix the issue on my own?

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