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‎02-18-2021 06:14 AM

HP Recommended
Product: Elitebook 850 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I work in a computer repair shop, a customer brought in the laptop today saying that it doesn't switch on at all, stating that it isn't charging, I tested the charger it worked fine, opened the laptop to check the charger port and didn't see any damage. When I plug in the charger the power light comes on and the battery light flashes 4 times before turning off again. I've also tried turning it on with the charger plugged in and the battery removed, still no luck.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2021 12:13 PM

HP Recommended

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=9s

 

Try the blink codes, perhaps they may help.

View solution in original post

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=9s
youtube.com/watch?v=5MNl-_uNOWM&t=9s
In this video, will see how to interpret the light and beep codes on your HP Notebook if you find that it does not start normally. You can use these codes to understand the underlying problem and take further steps accordingly. Chapters: 00:00 Introduction 00:21 Light locations 01:11 Identify ...
Was this reply helpful? Yes No
1 REPLY 1

‎02-18-2021 12:13 PM

HP Recommended

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=9s

 

Try the blink codes, perhaps they may help.

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=9s
youtube.com/watch?v=5MNl-_uNOWM&t=9s
In this video, will see how to interpret the light and beep codes on your HP Notebook if you find that it does not start normally. You can use these codes to understand the underlying problem and take further steps accordingly. Chapters: 00:00 Introduction 00:21 Light locations 01:11 Identify ...
Was this reply helpful? Yes No
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