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‎11-26-2021 09:06 AM

HP Recommended
Product: HP Notebook 15-ba079dx
Operating System: Microsoft Windows 10 (64-bit)

Screen remains black. Can hear hard drive running and nothing more happens.

Category:
2 REPLIES 2

‎11-26-2021 09:53 AM

HP Recommended

I guess it's a screen failure or video adapter failure. Try to connect to an external monitor. Then you might see what happens. 

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‎11-26-2021 11:07 AM

HP Recommended

Thanks? I’ll try to figure out how to do that and give it a try.

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