05-11-2016 08:07 PM - last edited on 05-11-2016 08:30 PM by danny-r
My son bought his first laptop (with his own earned money) 1 1/2 years ago. a few months ago it began running really slow and then eventually wouldn't boot up. we ended up doing a factory reset. Fast forward a couple months and we are having the sam issues and now it gets stuck on the login page. I have ran the sysem extensive test and
I ran the test and everything passes. Please advice us what we can do next. sooo disappointed!
05-12-2016 03:17 AM
Thank you for posting in the HP Support forum. Welcome!
This is regarding Windows issue. What is the Windows issue you run now ?
It could be caused by literally tens of things such as recent driver update, Windows Update, antivirus software faulty update, virus/malware infection, etc... Unfortunately, I am unable to tell you exactly what is going on since I am in a remote distance and without access to your computer.
Please, read these instructions:
Win 10, 8.1 , 8 >> http://support.hp.com/us-en/document/c03327545
Restart your computer , follow the appropriate instructions and perform System Restore to a state 1-2 days before the issue started. This may work and solve your issue. If it solves your issue, please think of recent changes that happend to your computer.
- Do not update software or drivers unless you do know what you update and why you do it. Updating just for the updating is not good as this may update one thing but introduce another issue on another side.
- Do not update Windows automatically. Configure it on manual updates or just to check for updates and notify you. Install updates when it is convenient for you and check what you install
- Use reputable antivirus software and keep it updated. Good vendors in my opinion as ESET (NOD32) and Kaspersky . Do not use more than 1 software from the same type.
- In order to avoid System Recovery, please consider regular data back-ups and do regularly system images on your entire HDD . This functions in built in Win 7, 8, 8.1 and 10 and is free. All that is required is place where to store the system images (such as external HDD or several empty DVDs). Instructions:
Let me know if this helps.
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