HP Pavilion startup issues

[JTM77]

Out of the blue, turned on laptop and nothing. It turned on but screen is all black and goes no further. Had hard drive replaced 3 months ago. I cannot reach Recovery or Safe Mode. I did a hard reset that was unsuccessful.  

Testing Drive:1

SmartCheck: Passed

LongDST: Failed

FailureID: RGFE64-7s2BP9-MFPWLK-61F703

Product ID:L8V51AV

[Gaya1239]

Hi @JTM77,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion startup issues. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for trying all the Troubleshooting steps and providing the failure code 

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Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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