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Locked

‎09-27-2022 06:15 AM - edited ‎09-27-2022 06:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello HP community, 

 

I'm working in an office with a HP Pavilion x360 which has two Windows volume. It is locked by an admin password and then each volume have their own power-on password. 

Problem is as follow : the password on Volume 1 has been set by a former colleague and has been forgotten ever since, while we know the password for Volume 2.

Someone previously made a mistake by trying to open Volume 1, so now we're stuck on the power-on password... that we don't have.

We tried accessing BIOS when starting but it seems to be locked, we can't move on from the power-on password screen for Volume 1. Is there any way to bypass so we can access to Volume 2 and then delete Volume 1 ? 

 

Thank you in advance, 

Category:
1 REPLY 1

‎09-27-2022 07:04 AM

HP Recommended

Hey @Abbyg65  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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