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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-10-2019 12:17 PM

HP Recommended
Product: ProBook 450
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

This had been my son's computer and he stopped using it a year ago b/c it would shutdown. I now need it and am trying to use it, but have the same problem. Here is what I know:

 

I hadn't had any problems for a few days; upped screen brightness to 100% and had multiple issues today;

It is happening suddenly and unexpectedly;

I am not getting any visible error messages;

Shutdown is associated with fan speed increasing/fan working harder;

Laptop is up on a mesh box with plenty of airflow;

Laptop is plugged in;

Have reset screen brightness and is still occuring;

Happens after a few minutes of use;

Was attempting to d/l and use HP Hardware Diagnostics when it shut down;

 

In reading the forum I understand I should run this diagnostics scan, check (and possibly update) BIOS. Will do both when I can get laptop to stay on long enough. 

 

Other suggestions/tips?

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