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‎01-10-2019 08:47 AM

HP Recommended
Product: HP Spectre 13-4003dx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a HP Spectre 13-4003dx that no longer works. it does not power on, and i get no video signal, no fans spinning, no lights. Ive tried a har reset and that resulted in the power light blinking 3 times, but then nothing after that, still no charge. Ive heard that this can result in a dead motherboard and i would not like to pay 800+ for a manufacturer defect. Ive treated the computer amazingly well and this is quite dissapointing, especially because this happened after it fell out of warranty. 

Anything helps.

Thanks, JROS

________________________________________________________________

If it wont come out, just pull a little harder.
4 REPLIES 4

‎01-10-2019 11:28 PM - edited ‎01-10-2019 11:29 PM

HP Recommended

Not sure where you are located,or if you would be interested, but several members have reported using this service with good results. It is evidently a blown capacitor on the motherboard.

https://www.ebay.com/str/computerspartsrus

 

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‎01-11-2019 09:30 AM

HP Recommended

Yeah, Ive heard of them. The only problem i see is that my capacitors look okay. no burn in the "Replace with HP Spare" label. $120 is for sure a good investment to make, i would just like some more ideas before i make that decison. Thanks!

________________________________________________________________

If it wont come out, just pull a little harder.
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‎01-11-2019 08:14 PM - edited ‎01-11-2019 08:21 PM

HP Recommended

There was a Reddit thread some months ago(maybe a year) about Spectre problems like this. It seemed to be either of two specific areas-one being the very common blown capacitor and another with a bad component somewhere between the dc jack and battery. I don't believe it was obvious with that component and the poster initially replaced it as troubleshooting step. Sorry, I can't be more specific but it has been awhile since I browsed through that thread. Of course on one thread here at HP there was a guy who discovered his dc jack was bad. Another found his dc jack was loose and when the cord was plugged in it moved and was not getting a good connection.

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‎01-13-2019 01:46 PM

HP Recommended

Considering how my capacitor looks okay, its probably got something to do with the dc jack or battery, found out the jacks weren’t expensive so i ordered on just for the goof of it, may end up working out anyways.

Ill keep you updated and see if it makes a difference 

________________________________________________________________

If it wont come out, just pull a little harder.
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