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smallwei12
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Message 1 of 2
178
Flag Post

HP pavilion 15-eg series Windows 10 update issue

HP Recommended
HP Pavilion 15-eg

Hi,

I have an issue regarding windows update 20H2 on the new HP pavilion 15-eg.

The laptop stuck at hp logo after windows updates 20H2 restart.


How could I fix it?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@smallwei12

 

I reviewed your post and I understand that the computer is not booting to Windows after the 20H2 update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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