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‎02-27-2021 01:05 AM

HP Recommended
Product: Envy - Product ID: K2T35AV
Operating System: Microsoft Windows 8.1 (32-bit)

My HP Envy laptop is stuck in a boot loop.  System Fast Test shows ‘Hard drive short DST check: failed’.  Failure ID: RGFBMF-7KHAHR-MFPWLJ-60UN03.  Please advise what can be done.  Thanks.

1 person had the same question
1 REPLY 1

‎02-27-2021 05:44 AM

HP Recommended

That warning and symptom usually means the hard drive has failed and needs to be replaced.  That will also mean that Windows needs to be reinstalled.


I'm not an HP employee.
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