Hp pavilion 360x not turning on !!

[Sahar2]

hi, my laptop was just fine yesterday but now it has a black screen with the power button light on and the power cable port light also on. Please help how to bring it back to life.

[IT_WinSec]

@Sahar2 

Welcome to the HP Support Community.

1. Try hard restart/hard reset.

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external peripherals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

If it still fails to load properly, go ahead with the next steps

2. Perform some basic hardware checks to rule out a potential hardware problem

Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

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This issue may be happening due to simple Windows hung, hardware problem (e.g. your HDD or storage) or
it may be caused by recently applied faulty Windows Update, some other faulty 3rd party update/driver, corrupted bootloader / Boot Configuration Data in Windows, virus/malware etc....

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Hope this helps. Let me know how it goes. Provide your feedback/reply.