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I need your help

HP Recommended
Hp notebook
Microsoft Windows 8.1 (32-bit)
I turned my laptop off the other day and when I try to turn it back on it sounds like it's going to boot up then it stops after five seconds. It will constantly try to boot it self up then it stops. The f12 key will blink once then it will try to boot up. I tried everything what could it be ? #stumped
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I turned off my laptop off the other day and when I try to turn it back on it sounds like it's going to boot up then it stops after five seconds. It will constantly try to boot it self up then it stops. The f12 key will blink once then it will try to boot up. I tried everything what could it? #stumped
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HP Recommended

Hello @Gscales1,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer. This sound like hardware issue and will probably need a service.

 

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/us-en/document/c03515402

>> http://support.hp.com/us-en/document/c01732674

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com

 

 

Hope this helps.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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Good day @Gscales1,


This is a great place to visit for Community and HP support! I would really like to be able to help you with getting the computer back up and running again.

 

I wasn't sure what you have tried already, so I have provided this document to try: Troubleshooting No LED Lights Glow During Startup or Boot.

 

If you need further assistance, provide your model number.

 

If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me know how you make out. Thank you.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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