Laptop stuck on start up

[achalsma2]

my computer won’t start up and it stays on loading, i have tried to restart it, reset it, bios update, everything 

[ub6424]

Hello @achalsma2 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[achalsma2]

Hp laptop model 15-dy1031wm

prodlD 9em65ua#aba

s/n# [Personal Information Removed]

[ub6424]

Hello @achalsma2 

First test your RAM and DISK (quick S.M.A.R.T. test)

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

See:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️