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‎04-04-2024 05:12 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 (23T01AV)

A problem regarding my laptop has occurred. Randomly, at one point, whenever I try to power on the laptop, the LED light does not turn on, and the whole laptop does not power on. When charging using the AC adapter, the LED light does turn on to indicate that it is charging, but I still could not get the laptop to power on. I have tried holding the power on button for a minute, but that could not fix. Normally, to power it on, you just need to press and hold down the power button for two seconds, but clearly it does not seem to be doing that anymore. It was literally working fine earlier, but then five hours later, when using it for the next time it just would not turn on. For anybody thinking that this is a problem with the battery, it is not removable from the laptop, and it is fully charged. I am worried this may be a hardware issue, but I just want to check if there are any other suitable methods that can help fix this problem. I need some help into resolving this concern. Thank you.

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