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‎02-28-2024 06:52 AM

HP Recommended
Product: HP ProBook 4710s Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 7 (64-bit)

My computer went to a black screen while in my email. Cntrl,alt,del does not respond held the power button to turn off. When it came back up it said repair recommended or start windows normally. I have tried both and they go to black screen. Then I tried f5 at start up safe mode is a black screen then it goes to blue. I ran a hard disk test it failed error: Read failure error: Read failure

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1 REPLY 1

‎03-15-2024 04:17 PM

HP Recommended

This nearly always means the primary drive has failed, will need to be replaced, and Windows reinstalled on the PC.


See the following HP Guide for more information:


https://support.hp.com/au-en/document/ish_3053911-2842957-16



I am a volunteer and I do not work for, nor represent, HP
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