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HP Recommended
Pavilion 15-EH1070WM
Microsoft Windows 11

Pavilion 15-EH1070WM gets random black screens I'm not sure why.

It started after the Bios update I have a laptop with no battery pack it's built in. The power button is still on no blinking lights I just bought this Laptop a few days ago. I haven't tried to do a system restore to check it helps or not. I'm not sure how to remove the Ram on this Laptop. 

1 REPLY 1
HP Recommended

@FullMetalRaven

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  •  Did you make any changes on the settings of your PC prior to the issue?

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And,a lso run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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