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My HP laptop won't start after an update

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Microsoft Windows 10 (32-bit)
Not actually sure if it's Windows 10 34 bit or 64-bit, not even sure if the number on this is right but it was registered so it probably is. Sometimes the computer will come on and display HP on the screen but then it goes black again. Accepted for to restart for a what appeared to be a routine type update right before this happened.

Had recently reset it to its original settings just to clear out any viruses or malware they could be on it.

So how do I fix this for free?
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Message 2 of 2
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HP Recommended

Hello  @Jjandregg,



Please go through this document :





Hope this helps, for any further queries reply to the post and feel free to join us again !!


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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.


Thank You,


I am not an HP Employee 

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