My screen doesn’t let me click on sign in , never brings up password screen to type

[GrisV]

My computer turns on , brings up my user page where I try to click sign in but never brings up the box to actually type my password . When it does let me click on sign in , it continues to “just a moment “ and eventually goes back to the sign prompt . 

[ub6424]

Hello @GrisV 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[GrisV]

I will definently try this thank you , will get back once the test is done 

[GrisV]

 

 both tests everything seemed to pass . 

[ub6424]

Please click <continue> to run System Fast Test (2 of 2) tests.

[GrisV]

 

[ub6424]

Hello @GrisV 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on computer

(6) Please report your results

[GrisV]

Still nothing doing the same thing . 

[ub6424]

Hello @GrisV 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

[GrisV]

1A405UA#ABA