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HP Recommended
Microsoft Windows 11

brauche dringend hilft habe mir ein Laptop gekauft  von Hp allerdings habe ich das Problem sobald ich ihn Hochfahren will das er beim Hp Logo hängen bleibt nur wenn ich die Maus  und das Akkukabel entferne fährt er hoch hab leider 0 Ahnung wie ich das hin bekommen möchte ihn ungerne zurück schicken weil ich ihn brauche .

1 REPLY 1
HP Recommended

Hello @Vampi123 

 

Communication in this community is english only.

 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small alphanumeric letters.

 

best regards

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Thank you very much

             ⌨️

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