Notebook won't boot after Windows 11 upgrade. The screen just posts the HP logo

[shelleyla]

Hello!  I am having the same issues with my HP Pavillion  - and had a few follow-up questions.

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP Pavillon 15-cs0064st wont boot after Windows 11 upgrade. ... - HP Support Community - 8406100

Reply:

Thank you in advance for taking your time to help!

I went through the Bios Update and the Hard drive test and everything was okay.

My next step is to restore my computer to factory default - which is where I now need help.    I tried the F11 key to bring up the system recovery menu - but  the hp logo just shows with an endless "Please wait" and "Preparing Automatic Repair"  Please advise how do I go about restoring my computer to factory default? Can you go through the steps in detail.

Thank you!!

[Nirvana_95]

Hi @shelleyla 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please click on the Advanced Option and follow the steps using the link below: https://support.hp.com/in-en/document/c04718479 

Follow the steps from Step-4

Hope this helps! Keep me posted. 

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Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[ub6424]

Hello @shelleyla 

Follow these guides to reset CMOS / BIOS to get a normal state on bootup

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Then try to repeat the recovery process

best regards

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