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Random Blue Screen after Logon to Windows 10

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HP Pavilion 13-a010nr
Microsoft Windows 10 (64-bit)

I was getting random blue screens on Windows 8.  I had hoped upgrading and changing RAM would fix it, but it hasn't helped.  I also had the hope that Windows 10 upgrade might fix it.  Again...nothing.  

 

Other troubleshooting steps:

1.  Tried upgrading to Windows 10 from a re-imaged (clean) Windows 8.  

2.  Tried disabling all startup programs and non-Microsoft services.

3.  Uninstalled and reinstalled drivers for video, sound, and wireless.

4.  All drivers are up to date from Windows Update and HP Support Assistant.

5.  Ran chkdsk /f /r.

6.  Ran sfc /scannow.

 

I understand Windows 10 is still new and still has some buggy drivers.  

 

Any help or suggestions would be greatly appreciated.  I don't care for Windows 8.  Is it time for me to put Ubuntu on here?

 

I used WhoCrashed program to try to figure out what was causing the problem.  I have copied and pasted the information it gave me.  If you need more information, please let me know.

 

On Sun 10/25/2015 6:35:16 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\102515-23609-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E2E0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800A0CA41FE, 0xFFFFD001CBB31EA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 10/25/2015 6:35:16 PM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800A0CA41FE, 0xFFFFD001CBB31EA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 10/24/2015 4:01:23 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\102415-26218-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E2E0)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF803202D85FE)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 10/24/2015 1:28:08 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\102415-47656-01.dmp
This was probably caused by the following module: fltmgr.sys (FLTMGR+0x4602)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF80069DF4602, 0xFFFFD001A016FCB0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

 

On Wed 10/14/2015 9:33:11 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\101415-47187-01.dmp
This was probably caused by the following module: fltmgr.sys (FLTMGR+0x4604)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80151F34604, 0x0, 0x2E86D929)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 10/12/2015 7:43:51 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\101215-22593-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E240)
Bugcheck code: 0xEF (0xFFFFE0018AC36780, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 10/12/2015 7:37:26 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\101215-28031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E240)
Bugcheck code: 0xA (0xFFFFF8000121B940, 0xFF, 0x81, 0xFFFFF8000388D9FA)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 10/9/2015 4:46:26 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100915-27437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E240)
Bugcheck code: 0xEF (0xFFFFE00147E7B780, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

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HP Recommended

Hi @twotwenty,

 

 

 

Welcome to the HP Forums!:smileyhappy:

 

 

 

It is a terrific place to find answers and tips!

 


For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.

 

Learn How to Post and More

 

I grasp that on startup or boot you get a blue screen error.  This happened with Windows 8 and you hoped that upgrading to Windows 10 would resolve the issue but it did not.

 

You have tried the following without success.

 

1.  Tried upgrading to Windows 10 from a re-imaged (clean) Windows 8.  

2.  Tried disabling all startup programs and non-Microsoft services.

3.  Uninstalled and reinstalled drivers for video, sound, and wireless.

4.  All drivers are up to date from Windows Update and HP Support Assistant.

5.  Ran chkdsk /f /r.

6.  Ran sfc /scannow.

 

 

Are you overclocking your system?

 

Here is a link to  HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7).

 

After running the hardware tests if no problems are found I would retest the memory using MemTest86 and run it several times.

 

Here is a YouTube video for informational purposes only  which may also help. Blue Screen of Death [ntoskrnl.exe] Troubleshooting.  

 

If the issue remains please reply back with the results from your troubleshooting.

 



Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as you. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!


To show appreciation for my efforts kindly click the   Thumbs Up  icon  below.  

 

 

Good Luck!

Sparkles1

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I am not overclocking. The blue screen only occurs after Windows has completed loading.

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Hi @twotwenty,

 

 

Thank you for your reply.

 

 

 

If you have completed all the troubleshooting steps and have not been able to overcome this difficulty you could try doing a refresh which will reinstall the operating system but should not affect your personal files. 

Refresh is part of reset in Windows 10.(from windows.microsoft.com)

 

 

If the issue remains and you do not wish to do a full recovery  you may wish to contact HP support for assistance.  They can remotely connect to your system (with your permission)  to help with difficulties. 

 

Please contact HP support at Contact HP Support.

 

Should you decide to do the recovery there is an option during the process to backup your personal data to prevent loss.

 Here are links to assist you with that process.

 

HP PCs - Performing an HP System Recovery (Windows 10).

 

 

HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 😎

 

Should you decide to try upgrading to Windows 10 again here is another document that may help.

 

HP Notebook PCs - Upgrading to Windows 10

 

 

 

 

Please let me know the outcome.

 

 

 

Best of Luck!

Sparkles1

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I tried the refresh again. We'll see how it goes.

 

I appreciate your help.  I'm not a fan of HP's Tech Support since they wouldn't help me on this issue because they suspected it was software-related (and it likely is).

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Hi @twotwenty,

 

 

 

Thank you for your update.

 

 

You can try turning off fast startup.  I do not know if it will help but you can try it.

 

 

Fast Startup - Turn On or Off in Windows 10 (from tenforums.com)

 

 

You can also use Microsoft configuration to troubleshoot  difficulties.

 

How to open MSConfig in Windows 10

 

Using System Configuration (msconfig)

 

Once you have hidden the Microsoft services, try disabling 50 % of the services and see if the issue remains.  If it does then try only enabling 25% and restarting,  thus narrowing the results until you locate one that is the cause. 

If you are still unable to locate any issues, I can only suggest doing the recovery.  Links are  in my previous post to assist with that process.

 

 

 

Best of Luck!

 

 

 

Sparkles1

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The downgrade to Windows 8 seems to be the only solution to my issue.  If I want Windows 10, I'm going to apparantly have to get a PC that comes with it.  (At least until my ancient 2014 PC's drivers get appropriate updates)

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Hi @twotwenty,

 

 

 

Thank you for your update.

 

 

If you do the recovery and wish to reattempt the upgrade to Windows 10 here is documentation that may help.

 

HP Notebook PCs - Upgrading to Windows 10.

 

If  you do attempt the upgrade I suggest you do it from an USB. That may help instead of doing it from a direct download.   Windows 10 Media creation tool download

 

Should you reattempt this please let me know the outcome.

 

To say thanks for helping please click the thumbs up icon below.

 

 

Good Luck!

Sparkles1

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Hi , read this article from this blog and it really helped alot might be assistance to you http://computerapps103.blogspot.co.ke/2016/10/hp-laptop-freezing-on-logging-screen-or.html

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