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Posts: 1
Member Since: ‎08-13-2017
Message 1 of 2 (112 Views)

Smart disk error on startup

Product Name: Hp 15ayo12dx
Operating System: Microsoft Windows 10 (32-bit)
A few days ago while booting up, my laptop stopped during boot up. I got the SMART DISK screen that said detected a problem and to run the smart disk test. I ran it and imediately got an eminent failure: Q4XS1R-8678P1-XD7X7G-60DF03

If I hit enter to contunue with start up it does fine. I've tested several times with same results. I've ran the disk check from properties on my hard drive C and comes back fine. I need no defragmenting. With the exception of the SMART disk utility I have no signs things are bad.

I updated bios, as well as the hdd utility and still same SMART disk black screen on startup until I press enter to proceed past it. The laptop is exactly 28 days out of waranty. I'm using about 60g of a 500 gig hdd.

Please let me know what my error is, how to fix it, and why I would need to replace a hard drive that's a year and 28 days old.

Thank you,
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HP Support Agent
Posts: 10,849
Member Since: ‎07-19-2016
Message 2 of 2 (60 Views)

Re: Smart disk error on startup

Hi @sicpup34,


Welcome to the HP Forums!


Thank you for posting your query in this forum, it's a great place to find answers.


I reviewed your post and I understand that you are getting a Smart HDD error on start up.


Don’t worry, I assure you I will try my best to get this sorted.


I would like to inform you that the hard drive may go bad in the near future that is why you are getting that error. It is recommended that you replace the hard drive to prevent any data loss.


I suggest you contact HP phone support and check the available service options for your computer.


Here is how you can get in touch with the phone support.


Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.


Let me know how it goes and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

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