• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-25-2022 06:23 AM - last edited on ‎09-25-2022 07:14 AM by

HP Recommended
Operating System: Microsoft Windows 11

I got the laptop 3 months ago it has windows 11 and hdd only so i upgrade it to ssd. When it was time to shut down, there was "update and shut down" so I press it. But when start the laptop today , bios update is going on after 3 minutes or so it finished and it said my pin is no longer available and I should make another so I follow the steps displayed and changed it.

Then when windows open I have lost most apps I downloaded also documents and pictures , but some files like videos on a disk is there. And the antivirus I bought and activated also need to reactivate.

Hiw can I recover the files and the apps?

Category:
2 people had the same question
3 REPLIES 3

‎09-25-2022 06:50 AM

HP Recommended

Hello @Jasho12 

Sorry to hear that you are having problems ... I would like to help you.

 

Remove the current SSD from notebook to avoid losing data. Insert a new SSD and reinstall the operating system. After that, you can access your old data with an SSD-to-USB adapter.

 

Do you need more help ?

 

Kind regards

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-25-2022 07:19 AM

HP Recommended

Noticed that the windows os has gone back to the old hdd and everything has returned to the old format.

How can I get it back to ssd windows?

 

Was this reply helpful? Yes No

‎09-25-2022 08:42 AM

HP Recommended

Hello @Jasho12 

 

Backup all important data of the SDD drive. After that, the SSD can be reused for a new Windows installation.

 

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.