10-12-2016 09:16 PM
10-16-2016 12:53 PM - edited 10-16-2016 06:25 PM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding your computer not booting to windows and giving you some error messages. It’ll be a genuine pleasure to assist you with this.
You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.
First off, we need to figure out, if the issue is software or hardware related.
For better clarity and to isolate the issue to being hardware or software related, I would require more information regarding this.
Please perform a hard reset first. Steps:
- Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
- Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
- Replace the battery and reconnect the charger.
Then Please run complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259
Please make a note of any failure code after performing the complete system diagnostics. One it is established that the hardware is fully functional, you could try a system restore to restore the computer to an earlier time before this issue occurred. Link for system restore: http://support.hp.com/in-en/document/c03327545
If this does not work you will need to perform a complete system recovery from this link: http://support.hp.com/us-en/product/HP-ENVY-15-j100-Select-Edition-Notebook-PC-series/6521373/model/...
Please note that the system recovery would wipe the drive clean and restore it to default factory settings.
Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee