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Lrman97
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Windows 10 Not booting and Flashing black/loading screen

HP Envy
Microsoft Windows 10 (64-bit)
I have a HP Envy that I got about a year ago, recently (yesterday) it has been not booting up. What happens is when I press the power button it loads up and goes past the hp loading screen, but when it gets the the first windows loading screen, it kinda flickers from that to a black screen, also the on screen keyboard will pop up and go down all the time. Really not sure why it is doing this, can't even get on my computer. One last thing, if I wait long enough it will pop up with an error saying "LogonUI.exe - Application Error. The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x00007FFD23A5C753. Click ok the terminate the program" if I click ok it just start flickering again or just goes to a black screen.
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HP Recommended

Windows 10 Not booting and Flashing black/loading screen

Hi @Lrman97,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding your computer not booting to windows and giving you some error messages. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

 

First off, we need to figure out, if the issue is software or hardware related.

For better clarity and to isolate the issue to being hardware or software related, I would require more information regarding this.

Please perform a hard reset first. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger.

Then Please run complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259

Please make a note of any failure code after performing the complete system diagnostics. One it is established that the hardware is fully functional, you could try a system restore to restore the computer to an earlier time before this issue occurred. Link for system restore: http://support.hp.com/in-en/document/c03327545

 

If this does not work you will need to perform a complete system recovery from this link: http://support.hp.com/us-en/product/HP-ENVY-15-j100-Select-Edition-Notebook-PC-series/6521373/model/...  

 

Please note that the system recovery would wipe the drive clean and restore it to default factory settings.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

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