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‎07-22-2021 06:00 AM

HP Recommended
Product: 15-ef1007ca

powered up my brand new 15-ef1007ca laptop for the first time and it's been telling me just a moment for 1 1/2 hours now. any suggestions?

 

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1 REPLY 1

‎07-26-2021 02:56 AM - edited ‎07-26-2021 02:56 AM

HP Recommended

@jigger3

 


Welcome to HP Support Community


I would like to help

 

Please try setting into F2 Diagnostic to run the System Test and let me know if you are able to

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

This will also confirm the Hardware functionality


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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