04-10-2017 01:18 PM
I've got a problem with my caddy (second) HDD in my g6.Before few days i did fresh new installation on brand new ssd (kingston v300 if it does it matter) with windows 10 on it (while installing my second HDD it wasn't in laptop).All seems perfectly fine,works well and so on....after that i decided to put my caddy hdd back in place (instead CDROM of course) and after boot it wasn't there,was unrecognizable from BIOS and from Windows.I tried with few methods to detect it :
Computer Manage > Disk Management
from disk part in windows prompt
from Device Manager and still the same,it still unseeable.
I decide a problem comes from my caddy and change with a new one (this time was with switch ,first one wasn't with it) and still the same - invisible caddy hdd.After that put hdd back in a main socket,and formatted it,try again and...nothing,try and swtich theirs places and still same.Use last version for BIOS and all drivers looks uptodate.
04-11-2017 10:55 AM
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As I understand you are having an issue with the hard drive not getting recognized on your HP G6 notebook. Don't worry as I have a few steps to help you get through this concern,
Going through the post it definitely looks like a hardware failure. Before you could contact our HP phone support. Let's try these steps here:
Connect your First hard drive in the place of CDROM and check if this gets detected or not. Similarly, you can connect your 2nd hard drive in the first slot and check if this gets detected too.
If the first hard drive does not get detected in the 2nd slot which means it's an issue with the connector.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
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04-11-2017 11:49 AM - edited 04-11-2017 11:50 AM
i've tried what you had suggested and my fisrt hard drive in CDROM slot wasn't detected,same thing and with my ssd in that slot thought,but when i put my first hard drive in main slot (slot for hard drive i mean not this one which is for CDROM) was detected successfully,same things and with ssd in that slot too.
04-11-2017 05:40 PM
Thank you for replying,
I appreciate your time and efforts,
As I suggested this looks to be an issue with the CDROM connector failure. To prove the functionality you could check if the CD Drive works on that slot. If the issue persists, I would personally suggest this could be a hardware. I would recommend you contact our HP phone support for available service options. If your product is Out of warranty please choose paid options. to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee