11-14-2016 10:36 PM
My HP Pavilion Notebook Product No: P1A79UA#ABA On Windows 10 keeps hibernating for no apparent reason. This has happened since I bought the laptop new about 10 months ago. Today it happened about 15 times (sometimes it will go weeks at a time without happening). This occurs while I'm actively working on the computer (e.g. actively typing or browsing), not just when the computer is idle.
I use the HP recommended power settings and have the advanced setting of Hibernate set to Never.
Any help would be great.
11-16-2016 11:31 AM
Thanks for posting your question in the HP Community. :) It is a terrific place to find answers and tips and to have the best experience in the HP forums. I understand that the notebook keeps hibernating repeatedly. I’ll be delighted to assist you with this. :)
We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you.:) At the outset, we need to determine if the issue is software or hardware related. Some very smart diagnosis and troubleshooting were done by you before posting the query on HP forums. Kudos to you on that score. :)
For better clarity, I would require more information regarding this to assist you better.
- When did this first happen?
- Did any software update or app update cause it to happen?
At the outset, it could be a hardware issue with the computer also.
Please perform a hard reset first.
Link for hard rest: http://support.hp.com/us-en/document/c01684768
Then please visit these links for further assistance.
Please update the bios, chipset and graphic drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/8499304/model/9365...
- Please take a snapshot of the device manager window by taking a snap from your smartphone and then update the relevant drivers for your computer.
- Then under device manager please uncheck the option ”Allow the computer to turn off this device to save power” and check the option “Allow this device to wake the computer. For Wi-Fi adapters and other devices (Like USB Hubs, Bluetooth, Biometric sensors etc.)
- Then reset the power plan first. Disable Hybrid sleep also.
- Uninstall the ACPI battery drivers under device manager and scan for hardware changes or restart the computer for the new drivers to be installed automatically.
- Open windows Control Panel, open Power Options and next to your currently selected power plan, click Change plan setting. In the following window, click Change advanced power settings. In the next window, open up 'Wireless Adapter Settings' and then open up 'Power Saving Mode'. Next to On battery: click the current setting and a drop-down box will appear - select 'Maximum Performance'. Do the same for Plugged in. Then click Apply and Ok to save these settings.
- Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, check the box that says “Allow this device to wake the computer”
- Go to control panel>All control Panel Items>power options>edit (change) Plan settings> under turn off display change the time to 30 minutes or more and under put the computer to sleep change it to 30 minutes or more. Under change advanced power settings> select High-performance option from the drop down.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee