laptop doesnt accept my password

[serifsan]

Although i enter right password, it doesn't accept my password. I cannot use the laptop. Even it is the second time i am trying to open it.

[serifsan]

I mean, i used the laptop only once.

[DavidPK · Accepted solution]

Hi,

It may be worth trying the following to rule out a possible error with the keyboard input configuration.

At the log on screen, click the Ease Of Access icon in the bottom right corner, select On-Screen Keyboard and try entering your password using this.

Another thing to try, if you normally sign-on with an email and password, would be to see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, a further option would be to reset the notebook to its 'Factory Condition' and then set it up again from the beginning – if you haven't created your Recovery Media yet, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c04758961

Regards,

DP-K