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laptop with flashing light in Cap lock button 5(slow) times and then 3(fast) and so on

HP Recommended
pavilion 15-av220nr
Microsoft Windows 10 (64-bit)

Unit turns on but no image the only thing that you see is a flashing light at Caps lock button

5 slow flashes  then 3 faster flashes and continues loop 5 flashing light with 3 faster flashing light

Not possible to access Bios

Not possible to perform Bios recovery with combination key

any clue?

 

Thank you.

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HP Recommended

Hello @ortiz302,

 

Thank you for posting in the HP Support forum. Welcome!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review this HP official articles about such issues you experience now.

Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/us-en/document/c01732674

 

Based on your description and based on the article, this is a motherboard issue.

Remove all accessory devices from the notebook.
If the error code persists, contact support for possible repair.

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


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