spectre 360 login pin disappearing/reappearing

[betugias]

hello , 

when i am on tablet mode ( the keyboard is folded back ) , on windows 10 lock screen the pin touchpad appears and disappears as i type my pin . if i leave it for a few seconds it appears and stays there . i'm thinking some kind of orientation sensor mixed up . any ideas ? 

( if i am on normal mode with keyboard works fine ) 

[The_Fossette]

Hi @betugias

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the windows pin screen disappears when the computer is in tablet mode.

I’d love to help!

I recommend you to check and install all the windows updates and restart the computer and check.

Here is how it is done.

Select the Start  button, then select Settings  > Update & security  > Windows Update

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[betugias]

Windows are up to date . 
Video link with the problem :https://www.youtube.com/watch?v=vC3-FwbGj-o

[The_Fossette]

Hi @betugias

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Did the issue start after any Windows update?
• Have you made any software or hardware changes on your computer?

You have a great day!

Take care.

Cheers!

[betugias]

this has never worked fine. i had that problem from day 1 . 

[The_Fossette · Accepted solution]

Hi @betugias

Thanks for the information.

Follow below steps and check if it helps.

Choose Settings at the bottom. Choose Change PC Settings. Go to Accounts. Go to Sign In Options. Remove your PIN and then re-add it. If removing and re-adding does not work, try to "Change" it instead.

Let me know how it goes and you have a great day!

Take care.

Cheers!

[betugias]

seems that disabling and reenabling the pin did the trick .  I'll test it for the next days and i'll report back . 

[The_Fossette]

Hi @betugias

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!