09-30-2016 10:19 AM
My 85 year old mother has a HP laptop with Windows 8, she has forgotten the startup password. I live 4 hours away and cannot get a lot of information but I need to be able to talk her through resetting that password.
09-30-2016 01:11 PM
Thank you for showing your interest in the HP Forums,
That's nice of you to help her out,
I look forward to getting this up and running, so we can put a smile on her face 🙂
As I understand the startup password needs to be reset and you need to get as much info as you can before you can either travel 4 hours or talk to her over the phone and help her out,
Try this first: Use the HP Guided Solution:
Reset your Microsoft account password online. You can reset your password on any device connected to the Internet.
See the Microsoft password reset page (in English) to reset your password.
Use one of the following options to reset the password for your local account.
If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk.
If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account.
If you are not able to access the account see Accessing your account when no other option is available.
If you need help determining the type of account you set up on the computer, continue to Which type of account did you create?
For more details: Click here
Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee