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Farmer94 Honor Student
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Envy TouchSmart 15 Defective Hinge Problem

Envy TouchSmart 15 Notebook
Microsoft Windows 10 (64-bit)

The Hinges on my Envy TouchSmart 15  Notebook are falling apart.  The Screen is now still working but when I turned it on i got a message that the fan is not working and warned that it could overheat.  I have looked on line and found that this is a very common problem with this model.  The hinges are apparently just glued togather and parts break off and cause the fan to stop.  This is rather upsetting and frustrating and will be the last computer I plan to purchase with an HP stamped on it.  What do I do now to get this fixed ?  

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Envy TouchSmart 15 Defective Hinge Problem

@Farmer94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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