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Posts: 1
Member Since: ‎08-08-2011
Message 1 of 3 (668 Views)

Failure ID from harddisk test

I ve got a failure ID from diagnostic tool. The ID is



wat tat indicates?


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Posts: 517
Member Since: ‎12-13-2010
Message 2 of 3 (639 Views)

Re: Failure ID from harddisk test

This means that the hard drive test has detected a failure and needs to be replaced.  Fortunately, the ID code means the system had detected that it has been less than a year from the manufacturer's date and it most likely still under warranty (unless this is a refurbished model or similar).


I would suggest you call HP and see if they can verify your warranty.  If so, you could get the hard drive replaced for free. 

NOTE:  HP may request you send the defective hard drive back.

I am an HP employee.

"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker
Posts: 12,391
Member Since: ‎01-11-2010
Message 3 of 3 (632 Views)

Re: Failure ID from harddisk test

Contact HP directly, they will guide you on what to do next to get it repaired under warranty



Everywhere else


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