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Fingerprint problem windows 10

Hp 350 G1
Microsoft Windows 10 (64-bit)

Hi there 

I've a problem setting up windows hello 

i've HP 350 G1 Laptop 

Windows 10 64-bit

when i set up fingerprint it gives me an error message 

sorry something went wrong

close window hello and try going through the setup again

 

Capture.PNG

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Fingerprint problem windows 10

@3awmar

 

I can offer the following to help you resolve the issue:

 

Your computer, one of:

"Hp 350 G1" (3)

 

If this is your computer:

HP 350 G1 Notebook PC

 

then try installing this fingerprint driver for your system from Windows 8.1:

Validity Fingerprint Sensor Driver

 

 

More...

 

 

and

 

PIN assignment is mandatory to enable fingerprint reader:

 

            Windows key > Settings > Account > Sign-in Options > PIN number

 

Help / How-to:   

Add or Remove Fingerprint logon - Windows 10

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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Fingerprint problem windows 10

@hi @Dragon-Fur

 

i tried to install this version but it doesn't install 

it loads and then close 

any suggestion ?!


@Dragon-Fur wrote:

@3awmar

 

I can offer the following to help you resolve the issue:

 

Your computer, one of:

"Hp 350 G1" (3)

 

If this is your computer:

HP 350 G1 Notebook PC

 

then try installing this fingerprint driver for your system from Windows 8.1:

Validity Fingerprint Sensor Driver

 

 

More...

 

 

and

 

PIN assignment is mandatory to enable fingerprint reader:

 

            Windows key > Settings > Account > Sign-in Options > PIN number

 

Help / How-to:   

Add or Remove Fingerprint logon - Windows 10

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 


 

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