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HP Coolsense install error

HP Recommended
HP ENVY Notebook 13-ab0XX
Microsoft Windows 10 (64-bit)

Hello there, I am new to this HP community. Last week my brother gave me his 1 year old  HP ENVY Notebook 13-ab0XX (HP ENVY Notebook 13-ab002nx).

 

I formatted the SSD, removed recovery files, repartitioned ssd, clean installed windows 10, installed drivers from HP website. Everything seems to be working fine, but while scrolling through description mentioned in the HP Product page, I noticed that I was missing some cool softwares like HP Audio Switch; HP CoolSense; HP JumpStart; HP Lounge. I am not sure about audioswith, but notebook does show B&O app and I can control input, output etc.

 

But the problem is I can't install COOLSENSE which seems to be an intelligent addition. It shows an error stating that its not suppoted. I also couldn't find Jumpstart software package as well. It will be great if you guys could help me to get this installed.Captureo.PNG

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@Avin07asH

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're unable to install HP CoolSense software, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

 

How did you reinstall Windows? 

Did you use HP Recovery Media? 

 

If you have not used HP Recovery Media to reinstall Windows, I would suggest you try that. To order Recovery Media, refer to this article: https://support.hp.com/in-en/document/bph07143

 

Or I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

 

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