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Honor Student
Posts: 2
Member Since: ‎12-26-2010
Message 1 of 3 (2,599 Views)

HP dm4t SSD hard disk failure (Code 301)

Here are the specs:

i5-430M dual core processor 

6GB DDR3 memory

Windows 7 Professional 64-bit



Upon starting up my computer yesterday I received the following error code: 301 Code Hard Disk 1. I first pressed enter to begin normal start up sequence but the screen was blank grey for over 10 minutes so I restarted the computer and then entered HP System Diagonstics by pressing F2 to run a hard disk test as was recommended on the screen, but I received a failure ID of UC57TW-5AV5B7-XD6U2K-60EL03 almost immediatly after clicking to begin the test. 


When I think went to try and go back into start up, there was a message on screen that said 'No bootable device'. 


The computer is less than two weeks old and has a SSD. Upon reading online I saw that HP system diagnostics hard disk test won't run on SSD so I suppose that explains the failure ID I received, but I also got the same failure ID when I ran the Start-Up Test, Run-In Test, and System Tune-up test. It seems that the computer is no longer recognising the hard drive.


Has anyone else had this problem? Is it reflective of a quality control issue on HP's components or is it more likely that this is a fluke? I guess I'm just trying to decide if I should call HP to get a new one or simply return it and go with a different manufacturer? I've had issues with HP's customer service before so I'm dreading calling them one way or another. 


I would appreciate any feedback. Thank you! 


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Regents Professor
Posts: 4,324
Member Since: ‎03-09-2010
Message 2 of 3 (2,553 Views)

Re: HP dm4t SSD hard disk failure (Code 301)

What SSD is it? I mean the manufacturer..

Dv6-7000 Debian Jessie
HP ProBook 640 Sabayon LInux
HP Touchpad provided by HP

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Honor Student
Posts: 2
Member Since: ‎12-26-2010
Message 3 of 3 (2,549 Views)

Re: HP dm4t SSD hard disk failure (Code 301)

It's whatever manufacturer HP uses because it's the SSD that you can get with the 'customizable notebook' through the HP webstore. 

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