12-26-2010 04:02 PM
Here are the specs:
i5-430M dual core processor
6GB DDR3 memory
Windows 7 Professional 64-bit
Upon starting up my computer yesterday I received the following error code: 301 Code Hard Disk 1. I first pressed enter to begin normal start up sequence but the screen was blank grey for over 10 minutes so I restarted the computer and then entered HP System Diagonstics by pressing F2 to run a hard disk test as was recommended on the screen, but I received a failure ID of UC57TW-5AV5B7-XD6U2K-60EL03 almost immediatly after clicking to begin the test.
When I think went to try and go back into start up, there was a message on screen that said 'No bootable device'.
The computer is less than two weeks old and has a SSD. Upon reading online I saw that HP system diagnostics hard disk test won't run on SSD so I suppose that explains the failure ID I received, but I also got the same failure ID when I ran the Start-Up Test, Run-In Test, and System Tune-up test. It seems that the computer is no longer recognising the hard drive.
Has anyone else had this problem? Is it reflective of a quality control issue on HP's components or is it more likely that this is a fluke? I guess I'm just trying to decide if I should call HP to get a new one or simply return it and go with a different manufacturer? I've had issues with HP's customer service before so I'm dreading calling them one way or another.
I would appreciate any feedback. Thank you!
12-27-2010 11:28 AM
What SSD is it? I mean the manufacturer..
HP ProBook 640 Sabayon LInux
HP Touchpad provided by HP
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