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Alphachan
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HTC android mobile phone

I have just bought a new HP Pavilion LapTop loaded with WINDOWS 8 & cannot get it to recognise & therefore synchronise with my HTC Phone (Mozart T8698) can anyone help me please? 

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HTC android mobile phone

Hello Alphachan,

For your HTC Phone (Mozart T8698) not being detected by your new Pavilion. I have included the document 'Troubleshooting USB Connections (Windows 😎'. Please select the option for USB devices not detected by Windows (no device name in device manager), and follow through the steps.

To make sure you are using the 2.0USB port, and not the 3.0.

Please let me know the full model of your notebook. I have included the document 'Guide to finding your product number'.

Thank you.

I worked on behalf of HP
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HTC-Geek007
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HTC android mobile phone

Hi buddy, make sure you've installed the latest USB drivers for HTC smartphones and tablets. That could be the reason why your device is not recognized by the system.

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